Follow us on : Linked InFacebook Twitter

Privacy Policy

We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. We do not sell, trade, or rent your personal information to others.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Any new information you provide us may be used to update an existing record we hold for you. If you provide a work e-mail address we will not be responsible for third parties having access to any communications we send.

We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, email and SMS about new or existing Attentive Care Experts services, products and special offers we think you'll find valuable.
We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to Attentive Care Experts using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'. If you wish to exercise the opt-out, then contact us through the website. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

In the event of telephone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate), in order to satisfy ourselves that you are who you say you are.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (examples might be past medical history). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Attentive Care Experts to provide and send you information about their services.

A customer may properly give his or her spouse or partner's consent over the telephone or via the website provided he confirms that he has permission to do so. If the consent is written, the spouse must independently endorse such consent.

How we use cookies

Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (or possibly when you browse), in order to track traffic flows and to additionally make our website easier for you to use.

Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long.

You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Selecting not to receive cookies can mean that certain services, such as previous registration identification cannot then be provided.

It is worth noting that some of the third parties present on our website may also issue cookies. Third parties may place and / or read cookies on their web browser.